Return & Exchange

Hassle-Free Returns & Exchanges for Your Peace of Mind

07 Day Money Back is not applicable in the following instances –

On orders that have been exchanged earlier under the 07 Day Exchange Policy - You can exchange your design within 07 days for the full value only once. If you wish to exchange the product the second time, it will be considered as a Lifetime Exchange.

2. On products that have been engraved or personalized or customized.

Conditions for Return under07 Day Money Back Policy –

Product must be returned in original packaging in saleable condition with no scratches, damage, wear or alteration. The stickers and tags must be intact. If the product tag or the original packing is tampered with, the return will not be processed.

 How the refund is made -

When a product is returned under our 07 Day Money Back policy, a quality check is done post which the refund is credited to the source or your bank account.

1. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /UPI/Net Banking).

How to return the product to 9bluestudios –

1. Write an email to support 9bluejewels.com in within 07days of delivery to schedule a return pick up.

2 The product should be accompanied by the original product certificate and the original/copy of the invoice for all exchanges within the 07 Day Money Back period.

3. Ready your jewellery in the original packing material along with the certificate and hand it over to the logistics executive.

4. Please collect an acknowledgement for the item being picked up (pickup receipt on paper/ photo of tracking number/ SMS confirmation of pickup).

5. Once we receive the product, we conduct a Quality Check to check for any signs of damage or wear and tear. Once the Quality Check is cleared, our refund will be processed to your bank account in 10 business days after retaining delivery charges. Any item that shows signs of wear or that has been altered, resized (by a jeweller other than the company) or damaged cannot be accepted for 07 Day Money-Back.

How to ship the products to be returned –

9bluejewels will schedule a reverse pick up for customers. The return shipping shall be borne by the customer. We will deduct Rs.250/- as delivery and processing charges while determining the refund amount.

Changes in Policies –

9bluejewels reserves the right to modify these policies at any time so it is advisable to review the policies frequently. Changes will take effect immediately upon publishing on the website: www.9bluejewels.com Any material changes made to the policies will be made along with a notification here that the policies have been updated.

Customer Helpline

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We can be reached at 9bluejewels.com